Shipping policy

Shipping policy

Where we ship
We ship to addresses anywhere in New Zealand and anywhere in Australia, including rural addresses and every Australian state and territory.

Cost
Delivery is free on every order within New Zealand, and free Australia-wide.

How long it takes
Orders placed before 2pm on a working day usually leave the same day.
New Zealand: two to four working days nationwide.
Australia: five to ten working days Australia-wide.
Rural addresses can take longer in both countries. From September to January is our peak season, so allow a little extra time and order early if you want it for the first swim.

How it arrives
Every Poolboy ships flat in a single box, under ten kilos, with the pump and a repair kit included. There is nothing to assemble.

Damaged in transit
If your order arrives damaged, keep the packaging and let us know as soon as you notice, at info@poolboycollective.com or on 0800 468 836 from New Zealand. We will replace it or refund you, and cover the freight.

Returns
Returns are covered in our refund policy. In short: 30 days, original condition and packaging, return freight at your cost unless the product is faulty.

Contact
Email info@poolboycollective.com. Phone 0800 468 836 (New Zealand).